We aim to answer each call and question right away. In the rare case that you land in our voicemail we will call you back at a time that works best for you or in 60 minutes or less.
By Mail
Country Moose Kids
Po Box 132
Berwick, Maine 03901
Shipping Department
Shipping & Receiving Countrymoosekids@aol.com
Order tracking
Damages
Returns
1(866) 448-3097
or
1(207)457-5376
Ground Shipping is Free.
Feel free to call us 9am to 11pm 7 days a week for any shipping questions you may have.
Canada orders and questions
Canadian Order Desk countrymoosekids@aol.com
1(866) 542-8879
or
1(207)457-5376
Questions?
Is shipping free?
YES, we pay your ground shipping. Customs fees additional and based on your provincial tax rate. Canada:Ground carrier option (UPS/Fedex/DHL)charge Duty/Broker Fees. USPS does not charge broker & duty is only $5.40 (this is your most cost effective way to ship most items)
If you wish to know what your taxes will be please call or email us the item of interest and total order.
We use Priority Mail when possible unless otherwise requested. They charge NO broker and only a $5.40 duty (if charged). You are welcome to note gift in your order.
We ship Canadian orders same day or when the item arrives from the warehouse with most orders arriving to you within 5 to 11 business days. Remote locations please allow for more days.
Yes, we ship all over Canada.
Feel free to call us 9am to 10pm 7 days a week for any shipping questions you may have.
Mailing address:
Country Moose Kids
P.O Box 132
Berwick, Maine 03901
We are seeking Products made in Canada
You may send us your suggestions by mail or email.
Please note: We have in the past shipped Fedex. Due to a few customers not paying their customs fees we have decided the best route for all is USPS.
Our Return Policy Returns with authorization only.
Return shipping is paid by the customer
Our generous free shipping we feel keeps everyones costs down and keeps you from paying a restocking fee.
Our return policy has been the same since 1999 and is part of our policy at checkout.